"The driver was excellent. For some reason, he was coming from quite far away and didn’t arrive for more than 30 minutes late. This was incredibly disappointing (and the whole reason we had booked a car in advance for a very, very important trip). The driver knew a couple shortcuts, however, and very kindly and wisely got us there quickly and smoothly. Had he been able to be on time, we would have been delighted. Very competent, but clearly something was amiss with the booking system to allow us to be picked up so very late. "